Refund policy

Velvet Bath Bar – Return Policy

Effective Date: February 21, 2026

At Velvet Bath Bar, each product is handcrafted in small batches to ensure quality and care. Due to the personal nature of our bath and body products, we are unable to accept returns on opened or used items.

Returns

We accept returns on unused, unopened products within 14 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be in original packaging

  • Proof of purchase is required

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Non-Returnable Items

The following items are non-refundable:

  • Opened or used bath and body products

  • Custom or limited-edition items

  • Clearance or final sale items

  • Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 5 days of delivery at:

Support@velvetbathbar.com

Include:

  • Order number

  • Photos of the item and packaging

We will gladly replace the item or issue a refund after review.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds will be processed to the original payment method within 5–7 business days.

Shipping fees are non-refundable.

Exchanges

For hygiene reasons, we do not offer direct exchanges. If you wish to purchase a different item, please place a new order.

Questions

For any concerns, contact us at:

Support@velvetbathbar.com
Velvet Bath Bar
“Indulgence in Every Drop”